FAQ

HOW TO CONTACT US?

For order updates, product queries, general feedback and questions, email us: hello@whom.com.au

For collaboration, press and wholesale enquires, email us: info@whom.com.au

WHEN WILL MY ORDR BE SHIPPED?

We strive to create the best shopping experience for our customers. We typically work on dispatching the order as soon as possible as we understand that our customers want their products to be shipped promptly.

Read more about our Shipping Policy here.

WHY WHOM BAMBOO SHEETS? AREN’T ALL BAMBOO THE SAME?

Not all bamboo sheets are created equal. Watch out for blends, workmanship and toxic chemicals during manufacturing and dying process.

The founders of Whom have personally travelled around the globe in search of the highest quality craftsmanship and the very best pure bamboo fabric. We work very closely with our manufacturing partners whom we have built strong relationship. We always ensure fair workplace practices are maintained, never compromising on an exceedingly high standard of quality and material.

Our fabric has been tested by SGS to ensure we achieve the highest possible rating for bamboo pilling.

Exclusively designed in our Melbourne studio from our founders’ travel adventures, the same design will not be found anywhere else in the world.

HOW DO I CARE FOR YOUR BAMBOO SHEETS?

We recommend washing our bamboo products separately (not to mix with other fabric or dark linen) in cold water and on a gentle cycle. Use mild detergent (wool wash). Avoid using bleach, fabric softeners or optical brighteners. Line dry under shade or tumble dry on low heat, being careful not to over-dry as this will damage the fibres.

Some pilling occurring is normal in natural fibres. To prevent excess pilling, please follow the product care label instruction and avoid excess rubbing and friction with other rough fabrics (including towels and fluffy fleece). If pilling occurs, carefully remove with a fabric shaver or trim with scissors.

HOW DO I REMOVE STAIN FROM MY BAMBOO SHEETS?

Please avoid bleach at all times. Our bamboo fibre is very delicate and bleach can ruin your sheets.

Mix one part baking soda with two parts water to form a paste. Dampen the stain with water, then apply the paste onto the stain. Let the fabric dry and gently brush off any residue, and then wash in cold water.

Alternative you can try a mild, eco-friendly pre-soak and stain remover. If you are unsure, we suggest doing a test on the small area of your sheet first.

IS YOUR BAMBOO ECO-FRIENDLY?

Absolutely. We work very closely with our manufacturing partners to ensure that we meet the very stringent international Oeko-Tex® Standard 100.

The OEKO-TEX® Standard 100 is an independent testing and certification system. This standard ensures there are no traces of over 100 substances commonly used during the production process which have been found to be harmful to human health. We’re proud to say, all of our production partners are OEKO-TEX® certified.

WHAT ARE THE DIMENSION OF YOUR BED SHEETS?

Please refer to our Size Guide here.

WHAT IF THE ITEM I WANT TO PURCHASE IS OUT OF STOCK?

Don’t worry, we are working at our very best to ensure we get the stock in. Sign up to be notified when your desired items are back in stock or email us at hello@whom.com.au

WHAT IF I WANT TO PURCHASE FOR SOMEONE AS A GIFT?

Our sheet set, duvet set and pillowcases set come packaged in a luxury embossed gift box and is perfect for gifting. We can even write your personalised message and deliver it directly to the recipient, simply leave us a note at checkout or email hello@whom.com.au

WHERE ARE OUR PRODUCTS MADE?

Whom products are sourced and made with love and care from artisans all corners of the globe using high quality, natural materials which we believe to be the most beautiful and enduring. 

WHAT IS YOUR REFUND AND RETURN POLICY?

Please refer to our Return & Exchange policy here.