Refund policy

30-Night Sleep Trial

Sleep on it. If it isn't right, send it back free.

Buying bedding online means trusting a photograph. So take 30 nights to be sure.

Sleep in it. Wash it. Live with it. If it isn't the best sleep you've had, contact us within 30 nights of delivery and we'll arrange a free return and refund you in full — no handling fee, no return postage, no need to have kept the box.

How it works

  1. Email us at hello@whom.com.au within 30 nights of delivery, with your name and order number.
  2. We'll send you a prepaid return label within one business day.
  3. Post it back in any packaging.
  4. Your full refund reaches your original payment method within 5 business days of the parcel arriving with us.

The details

  • Available on all bamboo lyocell bedding, once per customer.
  • Australian delivery addresses. International customers, please email us and we'll sort something out.
  • Homewares, fragrance and sale items follow our standard 30-day policy below.
  • Returned bedding is never resold. It is laundered and donated to charity.
  • Gift cards are not refundable.

Exchanges

Prefer a different size or colour? Email hello@whom.com.au within 30 days of delivery with your order number and what you'd like instead, and we'll reserve the replacement for you.

Change-of-mind exchanges, for a different size or colour, are at your own cost: you cover return postage to us and postage on the replacement going back out. The item must be unused and in its original packaging.

Exchanges on faulty or incorrect items are always free, with postage covered both ways.

Homewares, fragrance and sale items

We offer returns within 30 days of receipt. To be eligible, the item must be unused, in its original packaging with tags attached, and in resalable condition. Return shipping on change of mind is at your own expense.

Please email hello@whom.com.au with your name, order number and reason for return before sending anything back. Please repackage carefully and return via a tracked method — we cannot be liable for lost parcels.

Faulty or incorrect items

All orders are carefully inspected before shipment. In the unlikely event you receive a faulty or incorrect product, email hello@whom.com.au with your name, order number, a photograph of the item and the fault, and a short description. We cover everything — return postage and replacement or refund — whenever you notice.

Bamboo lyocell is a delicate natural fibre and should be handled with care. Please follow the care label. The following are characteristics of untreated natural fibre rather than faults:

  • Wear and tear in the course of normal use.
  • Pilling. Our fabric is tested by SGS and rated highest possible for bamboo pilling, but as it carries no chemical anti-pill treatment, slight pilling can still occur. It is easily removed with a fabric shaver.
  • Colour fading over time, particularly if dried in direct sunlight.
  • Colour variation between batches and from photographs.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including a right to a replacement or refund for a major failure.

Questions

Email hello@whom.com.au and we'll help. You can also read our FAQ.

Sale Items
Only regular priced items may be refunded if unused, unfortunately we are unable to accept return, exchange or refund on sale or promotional unless they are genuinely faulty.