Refund policy

We want you to love your Whom bedding. If something isn't right, you have 30 days.

30-day returns

You have 30 days from delivery to return an order. Items must be unused, unwashed, and in their original packaging with tags attached.

Your options are:

  • Exchange — free
  • Store credit — free
  • Refund — $12 return shipping and handling fee

Please note:

  • Our regular returns policy applies to discounted and sale items.
  • We are unable to accept returns on opened fragrance, candles or solid perfume.
  • Gift cards are not refundable.
How to return or exchange your order
  1. Email hello@whom.com.au with your order number — it is in your confirmation email — and tell us which items you would like to return, and why.
  2. Let us know whether you would like an exchange, store credit or a refund. If you are exchanging, tell us what you would like instead and we will reserve it for you.
  3. We will reply within one business day with a return shipping label and instructions.
  4. Pack your items securely in the original box, or other suitable packaging, and attach the label.
  5. Drop your parcel at your nearest post office.

Please allow up to 10 business days from the day your parcel reaches us for your return to be reviewed and processed. Refunds are returned to your original payment method.

Faulty or incorrect items

Every order is carefully inspected before it ships. In the unlikely event you receive a faulty or incorrect product, email hello@whom.com.au with your name, order number, a photograph of the item and the fault, and a short description.

We cover everything on faulty or incorrect items — return postage and replacement or refund, with no fee — whenever you notice.

Bamboo lyocell is a delicate natural fibre and should be handled with care. Please follow the care label. The following are characteristics of an untreated natural fibre rather than faults:

  • Wear and tear in the course of normal use.
  • Pilling. Our fabric is tested by SGS and rated highest possible for bamboo pilling, but as it carries no chemical anti-pill treatment, slight pilling can still occur. It is easily removed with a fabric shaver.
  • Colour fading over time, particularly if dried in direct sunlight.
  • Colour variation between batches and from photographs.
Not sure about sizing?

Please ask before you order rather than after. Our size guide has full measurements for every size, our fitted sheets have 40cm deep pockets as standard and 50cm on Super King, and if you are between sizes or have a deep mattress, email hello@whom.com.au and we will tell you honestly what will fit.

What happens to what comes back

Anything returned to us that cannot be sold as new is not thrown away. It is laundered and donated to charity.

International orders

Please email hello@whom.com.au before sending anything back from outside Australia and we will sort it out with you.

Questions

hello@whom.com.au — we reply within one business day.